Pantheon experienced a minor incident on December 9, 2025 affecting Dashboard, lasting 3h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 09, 2025, 05:48 PM UTC
We are currently experiencing reduced performance affecting the Dashboard, as indicated by our monitoring tools. Our Engineering team is already engaged and actively investigating the root cause to restore normal functionality as quickly as possible. We understand this is disruptive to your workflow and sincerely apologize for the inconvenience. We appreciate your patience while we work on a fix. Need Immediate Assistance? If you require urgent support while we resolve this issue, please use the following channels: - For General Urgent Concerns: Submit a support ticket or use the live chat feature. - If the Dashboard is Inaccessible: Contact us directly via email at [email protected].
- monitoring Dec 09, 2025, 07:07 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 09, 2025, 08:52 PM UTC
This incident has been resolved, and the Dashboard is now functioning as expected. If you experience any further issues, please don’t hesitate to let us know through support chats or by opening a ticket.