PairSoft Outage History

PairSoft is up right now

Pingoru has recorded 50 incidents for PairSoft: 1 in the last 12 months and 0 in the last 90 days.

Source: status.pairsoft.com

50incidents recorded
1last 12 months
0last 90 days
5 hourstypical duration
Incidents per month
012AprMayJunJulAugSepOctNov0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOctNov0%
Pingoru began tracking PairSoft in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 202600 of 744 (0%)
June 202600 of 720 (0%)
July 202600 of 744 (0%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 202600 of 744 (0%)
November 202600 of 44 (0%)

Incidents, newest first

Major November 17, 2025 Docupeak Service Interruption Alert 5h 17m DocuPeak Database Service (EUSSQL01)

Started Nov 17, 2025, 03:46 PM UTC· resolved Nov 17, 2025, 09:04 PM UTC

  1. investigating Nov 17, 2025, 03:46 PM UTC

    We are experiencing minor issues with the Docupeak services. These issues may prevent you from accessing or using parts of your Docupeak application. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

  2. monitoring Nov 17, 2025, 04:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 17, 2025, 09:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 29, 2025 PaperSaveCloud Service Interruption Alert 20h 12m PaperSave Web Client (AWS)

Started Oct 29, 2025, 04:50 PM UTC· resolved Oct 30, 2025, 01:03 PM UTC

  1. investigating Oct 29, 2025, 04:50 PM UTC

    We are experiencing minor issues with the PaperSaveCloud services. These issues may prevent you from accessing PaperSave 7x Home page. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

  2. monitoring Oct 29, 2025, 09:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 30, 2025, 01:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 29, 2025 Docupeak Cloud Service - Interruption Alert 51m DocuPeak Database Service (EUSSQL02)

Started Sep 29, 2025, 04:04 PM UTC· resolved Sep 29, 2025, 04:56 PM UTC

  1. investigating Sep 29, 2025, 04:04 PM UTC

    We are currently experiencing performance issues with the Docupeak Cloud Service. These may prevent you from viewing your Docupeak content, or you may experience a slowdown in loading time. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

  2. monitoring Sep 29, 2025, 04:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 29, 2025, 04:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 22, 2025 PaperSaveCloud OCR Service Alert 5h 31m OCR Service (PSAAVMAUS01P), OCR Service (PSNATIVEOCR), OCR Service (PSEPHSTVMCA01P), OCR Service (PSEPHSTVM02P) and 1 more

Started Apr 22, 2025, 10:07 AM UTC· resolved Apr 22, 2025, 03:39 PM UTC

  1. investigating Apr 22, 2025, 10:07 AM UTC

    We are experiencing minor issues with the PaperSave Cheque OCR. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

  2. monitoring Apr 22, 2025, 03:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 22, 2025, 03:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 3, 2025 PaperSaveCloud Service Interruption Alert 36m

Started Feb 03, 2025, 06:04 PM UTC· resolved Feb 03, 2025, 06:40 PM UTC

  1. investigating Feb 03, 2025, 06:04 PM UTC

    Blackbaud has reported an incident regarding Financial Edge where users are unable to see the PaperSave plug-in icon. They have engineers actively working to resolve this issue. Please use the link below for updates on the status of this issue. https://status.blackbaud.com/ (Blackbaud Status)

  2. resolved Feb 03, 2025, 06:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 13, 2025 WorkPlaceCloud™ Outage Issue – WorkPlace Service (WPAAVM01P), WorkPlace Service (WPAAVM02P), WorkPlace Service (WPAAVM03P), WorkPlace Service (WPAAVM04P) and 5 more

Started Jan 13, 2025, 05:38 AM UTC· resolved Jan 13, 2025, 05:38 AM UTC

  1. resolved Jan 13, 2025, 05:38 AM UTC

    Issues at Microsoft datacenter have been resolved. During this weekend our teams optimized the environments to their normal state and performed extensive smoke testing. All functionalities are back online and environments are running stable as expected. We are still in contact with Microsoft on the Root Cause Analysis and how they are going to prevent this for the future. Once this is known then we will also share this with you. We want to thank you for your patience and understanding during these last couple of days. In case you have any additional questions, please let us know so we can assist.

Read the full incident report →

Notice January 13, 2025 PaperSaveCloud™ Outage Issue – Operations Service (PSLAAS01P), Operations Service (PSLAAS02P), Operations Service (PSLAAS03P), Operations Service (PSLAAS04P) and 18 more

Started Jan 13, 2025, 05:37 AM UTC· resolved Jan 13, 2025, 05:37 AM UTC

  1. resolved Jan 13, 2025, 05:37 AM UTC

    Issues at Microsoft datacenter have been resolved. During this weekend our teams optimized the environments to their normal state and performed extensive smoke testing. All functionalities are back online, and environments are running stable as expected. We are still in contact with Microsoft on the Root Cause Analysis and how they are going to prevent this for the future. Once this is known then we will also share this with you. We want to thank you for your patience and understanding during these last couple of days. In case you have any additional questions, please let us know so we can assist.

Read the full incident report →

Notice January 9, 2025 PaperSaveCloud™ Outage Issue 2d 5h Operations Service (PSLAAS01P), Operations Service (PSLAAS02P), Operations Service (PSLAAS03P), Operations Service (PSLAAS04P) and 18 more

Started Jan 09, 2025, 08:03 AM UTC· resolved Jan 11, 2025, 01:16 PM UTC

  1. investigating Jan 09, 2025, 08:03 AM UTC

    There is an ongoing outage reported in the datacenter of Microsoft that is affecting our services. This issue may have a direct impact on our applications, particularly on the PaperSave Services. Our team is closely monitoring the situation and coordinating with Microsoft support to minimize the impact on our operations. For your reference we have also added the status page of Microsoft where you can see the communication from Microsoft. (https://azure.status.microsoft/en-us/status)

  2. investigating Jan 09, 2025, 10:54 AM UTC

    We are actively monitoring the situation and working with Azure support to stay updated on progress. As of now, there is no estimated time for resolution. We will provide further updates as soon as we receive more information. Thank you for your patience and understanding.

  3. investigating Jan 09, 2025, 07:19 PM UTC

    We are continuing to investigate this issue.

  4. investigating Jan 09, 2025, 09:21 PM UTC

    Microsoft issues still persist. We are actively migrating clients to a different datacenter region. Support will contact you directly when your company has been migrated. Initial migration will allow access into the system but some features will not function as expected. We are working diligently to make the entire application fully functional as soon as possible.

  5. investigating Jan 10, 2025, 09:00 AM UTC

    Microsoft has shown some improvements on their datacenter which allowed us to bring your Papersave environment back online. However, the infrastructure at Microsoft remains unstable. In order to safeguard our service, we continue migrating clients to a different datacenter region. Support will contact you directly when your company has been migrated. All functionalities should be available again after migration, but we stay cautious.

  6. monitoring Jan 10, 2025, 01:13 PM UTC

    We are pleased to inform that the environments are back online. In case of any questions feel free to reach out to our support team. We stay in close contact with Microsoft in order to get a good Root Cause Analysis of this outage.

  7. monitoring Jan 10, 2025, 02:55 PM UTC

    We are currently experiencing intermittent issues related to Microsoft outage. Our team is actively working to restore optimal performance as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience while we resolve the issue. Updates will be provided as soon as more information becomes available.

  8. monitoring Jan 10, 2025, 06:26 PM UTC

    While the stability of the Microsoft Datacenter is slowly improving, and our mitigating actions are taking effect. We do still see intermittent issues related to the Microsoft outage. Our team is committed in getting these issues resolved as soon as possible (together with Microsoft) and will continue throughout the weekend to ensure maximum stability as soon as possible. We again apologize for any inconvenience this may cause and appreciate your patience while we resolve the issue. Updates will be provided as soon as more information becomes available.

  9. resolved Jan 11, 2025, 01:16 PM UTC

    Microsoft has informed us that the issues on their datacenter are resolved, and systems are recovering. Our teams keep on working on improving stability and enhancing customer experience. During the weekend we will perform extended regression testing in order to validate that our systems and functionalities have returned back to their expected state.

Read the full incident report →

Notice January 9, 2025 WorkPlaceCloud Outage Issue 2d 5h WorkPlace Service (WPAAVM01P), WorkPlace Service (WPAAVM02P), WorkPlace Service (WPAAVM03P), WorkPlace Service (WPAAVM04P) and 6 more

Started Jan 09, 2025, 07:41 AM UTC· resolved Jan 11, 2025, 01:17 PM UTC

  1. investigating Jan 09, 2025, 07:41 AM UTC

    There is an ongoing outage reported in the datacenter of Microsoft that is affecting our services. This issue may have a direct impact on our applications, particularly on the Workplace Services. Our team is closely monitoring the situation and coordinating with Microsoft support to minimize the impact on our operations. For your reference we have also added the status page of Microsoft where you can see the communication from Microsoft. (https://azure.status.microsoft/en-us/status)

  2. investigating Jan 09, 2025, 10:55 AM UTC

    We are actively monitoring the situation and working with Azure support to stay updated on progress. As of now, there is no estimated time for resolution. We will provide further updates as soon as we receive more information. Thank you for your patience and understanding.

  3. investigating Jan 09, 2025, 07:19 PM UTC

    We are continuing to investigate this issue.

  4. investigating Jan 09, 2025, 09:20 PM UTC

    Microsoft issues still persist. We are actively migrating clients to a different datacenter region. Support will contact you directly when your company has been migrated. We expect to have all companies migrated by start of business EST tomorrow morning

  5. investigating Jan 10, 2025, 09:02 AM UTC

    Microsoft has shown some improvements on their datacenter, but this unfortunately didn't resolve the infrastructure issues with regards to Workplace. We keep actively migrating clients to a different datacenter region. Support will contact you directly when your company has been migrated. We expect to have all companies migrated by start of business EST morning

  6. monitoring Jan 10, 2025, 01:12 PM UTC

    We are pleased to inform that the environments are back online. In case of any questions feel free to reach out to our support team. We stay in close contact with Microsoft in order to get a good Root Cause Analysis of this outage.

  7. resolved Jan 11, 2025, 01:17 PM UTC

    Microsoft has informed us that the issues on their datacenter are resolved, and systems are recovering. Our teams keep on working on improving stability and enhancing customer experience. During the weekend we will perform extended regression testing in order to validate that our systems and functionalities have returned back to their expected state.

Read the full incident report →

Notice December 12, 2024 PaperSaveCloud Service Interruption Alert 1h 7m

Started Dec 12, 2024, 04:53 PM UTC· resolved Dec 12, 2024, 06:00 PM UTC

  1. identified Dec 12, 2024, 04:53 PM UTC

    We are currently experiencing minor disruptions with the PaperSaveCloud services, which may temporarily affect access to certain features of your PaperSave application. Our team is actively working to resolve the issue. We appreciate your patience and recommend checking here for updates. We apologize for any inconvenience caused.

  2. monitoring Dec 12, 2024, 05:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 12, 2024, 06:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 4, 2024 DocupeakCloud Service - Interruption Alert 7h 6m

Started Dec 04, 2024, 02:03 PM UTC· resolved Dec 04, 2024, 09:09 PM UTC

  1. investigating Dec 04, 2024, 02:03 PM UTC

    We are currently experiencing minor performance issues with the Docupeak Cloud Service. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

  2. monitoring Dec 04, 2024, 02:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 04, 2024, 09:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 3, 2024 PaperSaveCloud Service Interruption Alert 38m PaperSave 6 and 7 Service (PSAAVM15P)

Started Dec 03, 2024, 05:42 PM UTC· resolved Dec 03, 2024, 06:21 PM UTC

  1. identified Dec 03, 2024, 05:42 PM UTC

    We are experiencing minor issues with the PaperSaveCloud services. These issues may prevent you from accessing or using parts of your PaperSave application. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

  2. monitoring Dec 03, 2024, 06:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 03, 2024, 06:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 7, 2024 PaperSaveCloud Service Interruption Alert 17h 20m PaperSave 6 and 7 Service (PSAAVM01P)

Started Nov 07, 2024, 05:57 PM UTC· resolved Nov 08, 2024, 11:17 AM UTC

  1. identified Nov 07, 2024, 05:57 PM UTC

    We are experiencing minor issues with the PaperSaveCloud services. These issues may prevent you from accessing or using parts of your PaperSave application. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

  2. monitoring Nov 07, 2024, 06:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 08, 2024, 11:17 AM UTC

    This incident has been resolved.

Read the full incident report →