PairSoft Outage History
PairSoft is up right nowPingoru has recorded 50 incidents for PairSoft: 2 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 538 (0%) |
Incidents, newest first
Major November 17, 2025 Docupeak Service Interruption Alert 5h 17m DocuPeak Database Service (EUSSQL01)
Started Nov 17, 2025, 03:46 PM UTC· resolved Nov 17, 2025, 09:04 PM UTC
- investigating Nov 17, 2025, 03:46 PM UTC
We are experiencing minor issues with the Docupeak services. These issues may prevent you from accessing or using parts of your Docupeak application. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.
- monitoring Nov 17, 2025, 04:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 17, 2025, 09:04 PM UTC
This incident has been resolved.
Notice October 29, 2025 PaperSaveCloud Service Interruption Alert 20h 12m PaperSave Web Client (AWS)
Started Oct 29, 2025, 04:50 PM UTC· resolved Oct 30, 2025, 01:03 PM UTC
- investigating Oct 29, 2025, 04:50 PM UTC
We are experiencing minor issues with the PaperSaveCloud services. These issues may prevent you from accessing PaperSave 7x Home page. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.
- monitoring Oct 29, 2025, 09:51 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 30, 2025, 01:03 PM UTC
This incident has been resolved.
Minor September 29, 2025 Docupeak Cloud Service - Interruption Alert 51m DocuPeak Database Service (EUSSQL02)
Started Sep 29, 2025, 04:04 PM UTC· resolved Sep 29, 2025, 04:56 PM UTC
- investigating Sep 29, 2025, 04:04 PM UTC
We are currently experiencing performance issues with the Docupeak Cloud Service. These may prevent you from viewing your Docupeak content, or you may experience a slowdown in loading time. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.
- monitoring Sep 29, 2025, 04:29 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 29, 2025, 04:56 PM UTC
This incident has been resolved.
Notice April 22, 2025 PaperSaveCloud OCR Service Alert 5h 31m OCR Service (PSAAVMAUS01P), OCR Service (PSNATIVEOCR), OCR Service (PSEPHSTVMCA01P), OCR Service (PSEPHSTVM02P) and 1 more
Started Apr 22, 2025, 10:07 AM UTC· resolved Apr 22, 2025, 03:39 PM UTC
- investigating Apr 22, 2025, 10:07 AM UTC
We are experiencing minor issues with the PaperSave Cheque OCR. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.
- monitoring Apr 22, 2025, 03:12 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 22, 2025, 03:39 PM UTC
This incident has been resolved.
Notice January 13, 2025 WorkPlaceCloud™ Outage Issue – WorkPlace Service (WPAAVM01P), WorkPlace Service (WPAAVM02P), WorkPlace Service (WPAAVM03P), WorkPlace Service (WPAAVM04P) and 5 more
Started Jan 13, 2025, 05:38 AM UTC· resolved Jan 13, 2025, 05:38 AM UTC
- resolved Jan 13, 2025, 05:38 AM UTC
Issues at Microsoft datacenter have been resolved. During this weekend our teams optimized the environments to their normal state and performed extensive smoke testing. All functionalities are back online and environments are running stable as expected. We are still in contact with Microsoft on the Root Cause Analysis and how they are going to prevent this for the future. Once this is known then we will also share this with you. We want to thank you for your patience and understanding during these last couple of days. In case you have any additional questions, please let us know so we can assist.
Notice January 13, 2025 PaperSaveCloud™ Outage Issue – Operations Service (PSLAAS01P), Operations Service (PSLAAS02P), Operations Service (PSLAAS03P), Operations Service (PSLAAS04P) and 18 more
Started Jan 13, 2025, 05:37 AM UTC· resolved Jan 13, 2025, 05:37 AM UTC
- resolved Jan 13, 2025, 05:37 AM UTC
Issues at Microsoft datacenter have been resolved. During this weekend our teams optimized the environments to their normal state and performed extensive smoke testing. All functionalities are back online, and environments are running stable as expected. We are still in contact with Microsoft on the Root Cause Analysis and how they are going to prevent this for the future. Once this is known then we will also share this with you. We want to thank you for your patience and understanding during these last couple of days. In case you have any additional questions, please let us know so we can assist.
Notice January 9, 2025 WorkPlaceCloud Outage Issue 2d 5h WorkPlace Service (WPAAVM01P), WorkPlace Service (WPAAVM02P), WorkPlace Service (WPAAVM03P), WorkPlace Service (WPAAVM04P) and 6 more
Started Jan 09, 2025, 07:41 AM UTC· resolved Jan 11, 2025, 01:17 PM UTC
- investigating Jan 09, 2025, 07:41 AM UTC
There is an ongoing outage reported in the datacenter of Microsoft that is affecting our services. This issue may have a direct impact on our applications, particularly on the Workplace Services. Our team is closely monitoring the situation and coordinating with Microsoft support to minimize the impact on our operations. For your reference we have also added the status page of Microsoft where you can see the communication from Microsoft. (https://azure.status.microsoft/en-us/status)
- investigating Jan 09, 2025, 10:55 AM UTC
We are actively monitoring the situation and working with Azure support to stay updated on progress. As of now, there is no estimated time for resolution. We will provide further updates as soon as we receive more information. Thank you for your patience and understanding.
- investigating Jan 09, 2025, 07:19 PM UTC
We are continuing to investigate this issue.
- investigating Jan 09, 2025, 09:20 PM UTC
Microsoft issues still persist. We are actively migrating clients to a different datacenter region. Support will contact you directly when your company has been migrated. We expect to have all companies migrated by start of business EST tomorrow morning
- investigating Jan 10, 2025, 09:02 AM UTC
Microsoft has shown some improvements on their datacenter, but this unfortunately didn't resolve the infrastructure issues with regards to Workplace. We keep actively migrating clients to a different datacenter region. Support will contact you directly when your company has been migrated. We expect to have all companies migrated by start of business EST morning
- monitoring Jan 10, 2025, 01:12 PM UTC
We are pleased to inform that the environments are back online. In case of any questions feel free to reach out to our support team. We stay in close contact with Microsoft in order to get a good Root Cause Analysis of this outage.
- resolved Jan 11, 2025, 01:17 PM UTC
Microsoft has informed us that the issues on their datacenter are resolved, and systems are recovering. Our teams keep on working on improving stability and enhancing customer experience. During the weekend we will perform extended regression testing in order to validate that our systems and functionalities have returned back to their expected state.
Notice December 4, 2024 DocupeakCloud Service - Interruption Alert 7h 6m
Started Dec 04, 2024, 02:03 PM UTC· resolved Dec 04, 2024, 09:09 PM UTC
- investigating Dec 04, 2024, 02:03 PM UTC
We are currently experiencing minor performance issues with the Docupeak Cloud Service. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.
- monitoring Dec 04, 2024, 02:08 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 04, 2024, 09:09 PM UTC
This incident has been resolved.