Reduced Performance in Document Flow in Pagero Online

Update timeline

1. identified Feb 28, 2025, 08:16 AM UTC

   We are currently investigating the reduced performance of one or more services in Pagero Online. The processing of some documents is currently delayed. We apologize for any inconvenience this may have caused and will keep you updated on the progress and resolution. If you have any questions, please contact our Support team

2. identified Feb 28, 2025, 09:35 AM UTC

   We are currently experiencing an availability issue affecting the services and infrastructure essential for receiving and delivering documents in Pagero Online and Pagero e-Banking. Our team is actively working to resolve the problem and restore full functionality as quickly as possible. During this time, you may encounter difficulties sending documents to Pagero Online and experience delays in the delivery of existing documents. We sincerely apologize for any inconvenience this may cause and assure you that we are doing our utmost to resolve the issue promptly.

3. monitoring Feb 28, 2025, 10:21 AM UTC

   All services in Pagero Online and Pagero e-Banking are fully operational again and customers should no longer experience any problems or delays in the document delivery. We sincerely apologize for any inconvenience this may cause and assure you that we are doing our utmost to resolve the issue promptly.

4. resolved Feb 28, 2025, 10:23 AM UTC

   All services in Pagero Online and Pagero e-Banking is fully operational again and customers should no longer experience any problems or delays in the document delivery. If you have any e-banking related files that have ended up in error, then we ask you to kindly mark the file(s) as handled in Pagero online and resend your file(s) to us again We sincerely apologize for any inconvenience this may cause and assure you that we are doing our utmost to resolve the issue promptly.