Intermittent disturbances in the Digital Signature process

Update timeline

1. investigating Apr 01, 2025, 07:06 AM UTC

   We have received information from our partner in charge of adding the digital signature on e-documents that there is an ongoing issue in their system. This is impacting the creation of document pushback files, and processing delays in markets using digital signature (other than Malaysia). We have received confirmation that their technical team is currently reviewing this issue, and will provide us with more information as soon as possible. From Pagero Online's end, we will inform as soon as we have any update on the matter. If you have any questions, please contact our Support team

2. investigating Apr 01, 2025, 09:28 AM UTC

   We have been notified by our partner in charge of adding the digital signature on e-documents that there is an ongoing network issue in their system. They have confirmed that there will be some performance issues until this is resolved. We will provide more updates once additional information is available. If you have any questions, please contact our Support team

3. monitoring Apr 01, 2025, 12:08 PM UTC

   We have noticed a significant improvement in the delays that have been taking place due to the network issues taking place in our partner for the digital signature process. While the situation has improved, we are continuing to closely monitor our systems to ensure stability and prevent further disruptions. We will provide additional updates throughout the day. If you have any questions, please contact our Support team

4. resolved Apr 01, 2025, 01:50 PM UTC

   We have been continuously monitoring the document flow on our platform to ensure no delays occur due to the network issues affecting our partner's system. We are pleased to confirm that everything is functioning as expected. As a result, we consider this incident resolved. We apologize for any inconvenience this may have caused and appreciate your understanding and patience. Should you have any question or require our assistance, please contact our Support team