Pagero incident

Pagero Data Capture - Missing Row level for Documents

Notice Resolved View vendor source →

Pagero experienced a notice incident on March 5, 2025, lasting 7h 7m. The incident has been resolved; the full update timeline is below.

Started
Mar 05, 2025, 09:33 AM UTC
Resolved
Mar 05, 2025, 04:40 PM UTC
Duration
7h 7m
Detected by Pingoru
Mar 05, 2025, 09:33 AM UTC

Update timeline

  1. identified Mar 05, 2025, 09:33 AM UTC

    We have received information from our PDC partner, pointing to a disturbance since 04/03/2025 around 15:50 CET that is affecting the documents in the Pagero Data Capture flow, causing missing row-level information. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our Support team

  2. identified Mar 05, 2025, 10:15 AM UTC

    To note: The Pagero Data Capture flow has also been stopped while this is being resolved.

  3. resolved Mar 05, 2025, 04:40 PM UTC

    The Pagero Data Capture (PDC) flow is fully operational again and customers should no longer experience any problems or delays in the document delivery. If you have any PDC related files that have ended up in error, then we ask you to kindly send us a PDC Error Report as usual. We sincerely apologize for any inconvenience this may cause and assure you that we are doing our utmost to resolve the errors promptly. If you have any questions, please contact our Support team.