Pagero experienced a minor incident on March 12, 2025 affecting Pagero Online, lasting 23h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 12, 2025, 09:57 AM UTC
We are currently experiencing an outage affecting service communication. Our team is actively working to restore normal communication as quickly as possible. If you have any questions, please contact our Support team.
- identified Mar 12, 2025, 11:34 AM UTC
We are prioritizing the restoration of communications for Pagero Online and Pagero e-Banking. Our team is actively working on resolving the issue. We will keep you updated as soon as more information becomes available. If you have any questions, please contact our Support team.
- identified Mar 12, 2025, 01:14 PM UTC
Most services have successfully restored communication, but a few are still encountering issues. We are working diligently to restore communication for the remaining affected services. If you have any questions, please contact our Support team.
- identified Mar 12, 2025, 01:52 PM UTC
All services have now successfully restored communication. However, we are currently experiencing issues with user permissions and we are actively working to resolve this problem. If you have any questions, please contact our Support team.
- monitoring Mar 12, 2025, 03:34 PM UTC
All services are operational. We are currently verifying the complete processing of all documents. We apologize for any inconvenience caused. If you have any questions, please contact our Support team.
- monitoring Mar 12, 2025, 04:14 PM UTC
All business documents have been processed. We are currently ensuring that all Clearance Requests have been processed. Once again, we apologize for any inconvenience caused. If you have any questions, please contact our Support team.
- monitoring Mar 13, 2025, 08:39 AM UTC
We are still actively ensuring that all Clearance Requests are processed. We apologize for any inconvenience this has caused. If you have any questions, please contact our Support team.
- resolved Mar 13, 2025, 09:26 AM UTC
We are pleased to inform you the Clearance Requests have been processed and responded to by the relevant Clearance Authorities where applicable. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding and patience during this time. If you have any questions, please contact our Support team.