Pagero incident
Pagero Online - Disturbances in the invoice creation webform
Pagero experienced a minor incident on April 1, 2025 affecting Pagero Online, lasting 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 01, 2025, 11:24 AM UTC
We’re currently investigating reports of disturbances in the invoice creation webform in Pagero Online when accessing it from the classic user interface (pageroonline.com). This service is accessible without issues from the new user interface (app.pageroonline.com) to all customers having the invoice creation feature. This new user interface is also accessible from the banner at the homepage of the classic user interface. Therefore, we kindly ask you to access the invoice creation webform from the new user interface while we work on a fix. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our Support team
- resolved Apr 01, 2025, 11:51 AM UTC
Our Development team could fix the issue, and now the invoice creation webform is accessible again from the classic user interface (pageroonline.com). We apologize for the disturbances, and remain at your disposal for any question via our regular Support channels.