PageProof incident

Video processing delays

Notice Resolved View vendor source →

PageProof experienced a notice incident on May 15, 2025 affecting PageProof, lasting 3h 13m. The incident has been resolved; the full update timeline is below.

Started
May 15, 2025, 09:29 PM UTC
Resolved
May 16, 2025, 12:42 AM UTC
Duration
3h 13m
Detected by Pingoru
May 15, 2025, 09:29 PM UTC

Affected components

PageProof

Update timeline

  1. investigating May 15, 2025, 09:29 PM UTC

    Video uploads are taking a long time to move past 20%

  2. identified May 15, 2025, 09:39 PM UTC

    Our storage provider is having intermittent issues causing delays. Videos do process, but are delayed 10 minutes.

  3. monitoring May 15, 2025, 11:54 PM UTC

    Microsoft have located the issue with storage and have applied a fix which is flowing through. Video processing speeds improved.

  4. resolved May 16, 2025, 12:42 AM UTC

    This incident has been resolved.