Oviva incident

OPM - Some coaches unable to view any chat messages for patients

Minor Resolved View vendor source →

Oviva experienced a minor incident on April 29, 2024 affecting Oviva Coaching Suite and CRM Germany and 1 more component, lasting 7d 17h. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2024, 04:35 PM UTC
Resolved
May 07, 2024, 10:35 AM UTC
Duration
7d 17h
Detected by Pingoru
Apr 29, 2024, 04:35 PM UTC

Affected components

Oviva Coaching SuiteCRM GermanyCRM UKOviva Direkt Coaching Suite

Update timeline

  1. identified Apr 29, 2024, 04:35 PM UTC

    A fix is being worked on and we aim to apply this as soon as possible.

  2. identified Apr 30, 2024, 10:32 AM UTC

    We are continuing to work on the resolution for the issue and aim to apply it as soon as possible.

  3. identified Apr 30, 2024, 03:36 PM UTC

    We have a resolution and are in the process of testing it.

  4. identified May 03, 2024, 12:38 PM UTC

    A fix is planned in the next scheduled release on Monday

  5. resolved May 07, 2024, 10:35 AM UTC

    We have applied and fix which should alleviate if not resolve the issue. Further optimisation is planned in upcoming releases.