Oviva incident

[DiGA App] Patients unable to sync steps from Fitbit

Minor Resolved View vendor source →

Oviva experienced a minor incident on November 12, 2024 affecting Oviva Direkt Coaching Suite, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
Nov 12, 2024, 09:33 AM UTC
Resolved
Nov 12, 2024, 10:21 AM UTC
Duration
48m
Detected by Pingoru
Nov 12, 2024, 09:33 AM UTC

Affected components

Oviva Direkt Coaching Suite

Update timeline

  1. investigating Nov 12, 2024, 09:33 AM UTC

    Patients unable to sync steps from FitBit automatically.

  2. identified Nov 12, 2024, 10:00 AM UTC

    Issue has been identified and fixed.

  3. monitoring Nov 12, 2024, 10:00 AM UTC

    Monitoring if the issue has been resolved.

  4. resolved Nov 12, 2024, 10:21 AM UTC

    Issue has been resolved. Measurements are being synced.