Oviva incident

We are experiencing issues with 3Cx telephony provider

Minor Resolved View vendor source →

Oviva experienced a minor incident on November 13, 2024 affecting CRM UK, lasting 1d 7h. The incident has been resolved; the full update timeline is below.

Started
Nov 13, 2024, 08:09 AM UTC
Resolved
Nov 14, 2024, 03:31 PM UTC
Duration
1d 7h
Detected by Pingoru
Nov 13, 2024, 08:09 AM UTC

Affected components

CRM UK

Update timeline

  1. investigating Nov 13, 2024, 08:09 AM UTC

    No one can phone into the UK. We are working with 3CX to find a solution.

  2. identified Nov 14, 2024, 08:22 AM UTC

    Issue has been identified

  3. identified Nov 14, 2024, 08:23 AM UTC

    Agents need to reset their password via the link they receive by email from 3CX.

  4. monitoring Nov 14, 2024, 08:23 AM UTC

    We are currently monitoring

  5. resolved Nov 14, 2024, 03:31 PM UTC

    Issue has been resolved.