Outsystems experienced a minor incident on August 21, 2026 affecting US East / Virginia and Europe / Ireland and 1 more component, lasting 5h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 21, 2026, 10:54 AM UTC
We are currently investigating an issue where users are unable to generate and edit applications using Mentor in the ODC Portal, due to the error OS-IDE-CONVERSATIONAL-50035. This issue is impacting multiple regions. Mentor in Studio remains functional. Our team is actively investigating the issue, and we will provide updates as more information becomes available.
- monitoring Aug 21, 2026, 02:03 PM UTC
Our team has implemented a fix for the issue affecting Mentor in the ODC Portal, which was caused by a recent change to the service. We have confirmed that generating and editing applications using Mentor is working again across the affected regions, and we are continuing to monitor. We will provide a further update once monitoring is complete.
- resolved Aug 21, 2026, 04:20 PM UTC
This incident has been resolved. The issue affecting Mentor in the ODC Portal was caused by an outdated permission check that remained in place after a recent change to how the service communicates internally. Our team has removed that check and confirmed that generating and editing applications using Mentor is working as expected across the affected regions. We apologise for any inconvenience caused.
- postmortem Aug 21, 2026, 04:21 PM UTC
_Between 20 August 9:52 UTC and 21 August 13:22 UTC, some users were unable to generate or edit applications using Mentor in the ODC Portal, and received the error OS-IDE-CONVERSATIONAL-50035._ _The issue was caused by an outdated permission check that remained in place after a recent change to how the service communicates internally._ _We removed the outdated check and confirmed that the Mentor App Generator App Editor recovered across the affected regions._ _We apologise for the disruption this caused._