Outsystems experienced a major incident on October 15, 2025 affecting US East / Virginia and Canada / Central and 1 more component, lasting 6h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 15, 2025, 05:25 PM UTC
We are aware of an issue affecting ODC Studio Login in the US East, Canada Central, South america, and Europe regions. Customers may receive an error message stating "Our server is experiencing some issues" and be unable to log in to ODC Studio. Our team is currently investigating the cause. We will provide an update as soon as more details are available.
- investigating Oct 15, 2025, 10:28 PM UTC
We are continuing to investigate this issue.
- resolved Oct 15, 2025, 11:26 PM UTC
We have identified the issue as a client-side issue, and the suggested workaround has been shared with the affected customers for implementation. We have now confirmed that the workaround has fully resolved the issue, and our service is now operating as expected.
- postmortem Oct 16, 2025, 11:22 AM UTC
On October 15th, multiple customers reported being unable to log in to ODC Studio, temporarily interrupting their development work. Access through the ODC Portal remained available. The issue was caused by recent Microsoft Windows updates affecting certain users. A temporary workaround was provided, and uninstalling the updates restored normal access. Microsoft has since released an update to resolve the problem, and customers should now be able to run Windows Update and install it.