Outsystems incident
Incident affecting Personal Edition login
Outsystems experienced a critical incident on November 18, 2025 affecting Identity & Access Management, lasting 1h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 09:56 AM UTC
We are aware of an issue affecting ODC Personal Edition access globally. Users may experience login issues on their Personal Editions. Our team is actively investigating the cause. We will provide an update as soon as more details are available.
- identified Nov 18, 2025, 10:45 AM UTC
We have identified the cause of this issue. Customers may still experience login issues on their Personal Editions. Our team is actively working on a solution. We will provide an update once more details are available.
- resolved Nov 18, 2025, 11:28 AM UTC
This incident has been fully resolved and the login on Personal Edition is now operating as expected. Thank you for your patience.
- postmortem Nov 20, 2025, 04:20 PM UTC
On November 18th, we experienced an issue that prevented users with Personal Editions from accessing the ODC Portal login page. Customers who were affected saw the error message: "Something unexpected happened during login. Please try logging in again using a new tab or a different browser". Normal service was restored at 11:09 AM UTC. The incident was caused by a recent system update that introduced an error in how login data was processed. Full access was restored after we reverted the affected system component to its previous version. We apologize for the inconvenience this caused.