Outsystems experienced a major incident on January 27, 2026 affecting Europe / Ireland and Europe / London and 1 more component, lasting 5h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 27, 2026, 12:53 PM UTC
We are currently investigating an issue where Mentor is unavailable for users in Asia Pacific (Singapore) and Europe (Frankfurt). This disruption is due to an underlying service outage with an external provider and may also impact users in other regions that rely on these services. Our team is actively working to address the situation.
- investigating Jan 27, 2026, 01:23 PM UTC
As per additional investigation from our team, we detected that Mentor is unavailable for users in EMEA and APAC-based regions. We are continuing to investigate this issue.
- investigating Jan 27, 2026, 02:53 PM UTC
We continue to investigate Mentor's unavailability for users in EMEA and APAC-based regions. We will provide an update as soon as more details are available.
- investigating Jan 27, 2026, 03:22 PM UTC
While we await updates from our infrastructure provider, our teams are actively developing a fallback plan to mitigate the impact, through a non-affected region to restore functionality.
- resolved Jan 27, 2026, 06:20 PM UTC
The incident affecting the ODC Mentor has been resolved, and all services are now operating normally. On January 27th, ODC Mentor experienced a service disruption. This was caused by an outage with an external cloud provider. We mitigated the impact by implementing infrastructure changes to bypass the affected provider services.
- postmortem Jan 30, 2026, 09:03 AM UTC
On January 27th, we experienced a service disruption in Mentor affecting APAC and EMEA regions. Users encountered elevated error rates and a loss of functionality for Mentor features. The incident was triggered by a third-party service outage, which hosts the models supporting our Data & AI services. While a fallback system was in place, it also became unavailable during the outage. Furthermore, the impact of the external service disruption also prevented our team from implementing a manual configuration fix immediately. We are also working toward an automated fallback mechanism to minimize the need for manual intervention. Additionally, we are implementing agent-level fallbacks to different models at the product level.