Our Sunday Visitor had 8 outages in the last 2 years totaling 186h 5m of downtime — averaging 0.3 incidents per month.
There were 8 Our Sunday Visitor outages since May 30, 2024 totaling 186h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating an issue with Online List Manager that is affecting user's ability to log into that application.
This incident has been resolved.
We are currently experiencing a communication issue with the OSV office which affects OLM, the billing module, and the envelope module. We are actively working on identifying and resolving the issue.
The issue has been identified and we are working to resolve it.
The issue has now been resolved.
On September 28, we experienced an issue where some users may have had trouble submitting new gifts. Scheduled gifts processed as expected. Our team is reviewing and resolving any data discrepancies to ensure accuracy.
We are continuing to work on a fix for this issue.
This incident has been resolved.
We have identified an issue with a recent deployment that is causing issues with some users when trying to view transactions in Online Giving or submitting new gifts. We are actively working to resolve this.
This incident has been resolved.
We are investigating an issue with our texting provider where some users are not receiving their MFA codes when logging in.
We have identified the issue and have determined it currently only affects customers using AT&T. We are working with our texting provider on a resolution to this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We recently experienced an issue preventing some users from logging in due to a misconfiguration in our Application to Person campaign, which blocked one-time codes sent via the AT&T network. Upon identifying the problem, we promptly set up a new campaign and collaborated with our texting provider to expedite its registration. Once the new campaign was registered, we successfully migrated all multi-factor authentication text codes to this new setup, resolving the issue for all AT&T customers and ensuring that users on other carriers would not face similar problems in the future. We apologize for any inconvenience this may have caused our users and appreciate their understanding as we work to improve our services.
We have identified an issue that affects some people logging into the admin side of the OSV Hub. We are actively working to resolve the issue.
The issue has been resolved and we are monitoring things to ensure no residual issues remain.
This incident has been resolved.
Our payment processor is currently experiencing intermittent issues with processing gifts that started at 2:15pm ET. They are working on addressing this issue at a high priority.
This incident has been resolved.
**Incident Summary:** On December 6, 2024, at approximately 2:15 PM ET, Paya experienced an intermittent service outage. This interruption affected some users, causing delays and disruptions in payment processing. The issue was resolved by 5:17 PM ET, with all services fully restored. **Timeline of Events:** * **2:15 PM ET:** Outage began, impacting users intermittently. * **5:17 PM ET:** Full service was restored, and users were advised to contact support if they continued to experience related issues.
The Hub login service is experiencing an issue that is stopping new users from logging in. We have identified the issue and are working on resolving it.
The issue with the login service has been resolved and users can now log in. We are continuing to monitor things to ensure there are no further issues.
This incident has been resolved.