Our Sunday Visitor Outage History

Started May 14, 2026, 12:12 PM UTC· resolved May 14, 2026, 12:46 PM UTC

1. investigating May 14, 2026, 12:12 PM UTC

   We are currently investigating an issue with Online List Manager that is affecting user's ability to log into that application.

2. resolved May 14, 2026, 12:46 PM UTC

   This incident has been resolved.

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Started Nov 21, 2025, 05:37 PM UTC· resolved Nov 21, 2025, 05:57 PM UTC

1. investigating Nov 21, 2025, 05:37 PM UTC

   We are currently experiencing a communication issue with the OSV office which affects OLM, the billing module, and the envelope module. We are actively working on identifying and resolving the issue.

2. identified Nov 21, 2025, 05:40 PM UTC

   The issue has been identified and we are working to resolve it.

3. resolved Nov 21, 2025, 05:57 PM UTC

   The issue has now been resolved.

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Started Sep 29, 2025, 07:56 PM UTC· resolved Oct 01, 2025, 03:35 PM UTC

1. identified Sep 29, 2025, 07:56 PM UTC

   On September 28, we experienced an issue where some users may have had trouble submitting new gifts. Scheduled gifts processed as expected. Our team is reviewing and resolving any data discrepancies to ensure accuracy.

2. identified Sep 30, 2025, 02:38 PM UTC

   We are continuing to work on a fix for this issue.

3. resolved Oct 01, 2025, 03:35 PM UTC

   This incident has been resolved.

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Started Jul 09, 2025, 01:20 PM UTC· resolved Jul 09, 2025, 01:42 PM UTC

1. identified Jul 09, 2025, 01:20 PM UTC

   We have identified an issue with a recent deployment that is causing issues with some users when trying to view transactions in Online Giving or submitting new gifts. We are actively working to resolve this.

2. resolved Jul 09, 2025, 01:42 PM UTC

   This incident has been resolved.

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Started Apr 24, 2025, 02:36 PM UTC· resolved Apr 29, 2025, 05:42 PM UTC

1. investigating Apr 24, 2025, 02:36 PM UTC

   We are investigating an issue with our texting provider where some users are not receiving their MFA codes when logging in.

2. identified Apr 28, 2025, 07:25 PM UTC

   We have identified the issue and have determined it currently only affects customers using AT&T. We are working with our texting provider on a resolution to this issue.

3. monitoring Apr 29, 2025, 02:26 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Apr 29, 2025, 05:42 PM UTC

   This incident has been resolved.

5. postmortem Apr 29, 2025, 05:50 PM UTC

   We recently experienced an issue preventing some users from logging in due to a misconfiguration in our Application to Person campaign, which blocked one-time codes sent via the AT&T network. Upon identifying the problem, we promptly set up a new campaign and collaborated with our texting provider to expedite its registration. Once the new campaign was registered, we successfully migrated all multi-factor authentication text codes to this new setup, resolving the issue for all AT&T customers and ensuring that users on other carriers would not face similar problems in the future. We apologize for any inconvenience this may have caused our users and appreciate their understanding as we work to improve our services.

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Started Jan 28, 2025, 01:51 PM UTC· resolved Jan 28, 2025, 03:03 PM UTC

1. identified Jan 28, 2025, 01:51 PM UTC

   We have identified an issue that affects some people logging into the admin side of the OSV Hub. We are actively working to resolve the issue.

2. monitoring Jan 28, 2025, 02:45 PM UTC

   The issue has been resolved and we are monitoring things to ensure no residual issues remain.

3. resolved Jan 28, 2025, 03:03 PM UTC

   This incident has been resolved.

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Started Dec 06, 2024, 08:35 PM UTC· resolved Dec 06, 2024, 10:56 PM UTC

1. identified Dec 06, 2024, 08:35 PM UTC

   Our payment processor is currently experiencing intermittent issues with processing gifts that started at 2:15pm ET. They are working on addressing this issue at a high priority.

2. resolved Dec 06, 2024, 10:56 PM UTC

   This incident has been resolved.

3. postmortem Dec 06, 2024, 11:11 PM UTC

   **Incident Summary:** On December 6, 2024, at approximately 2:15 PM ET, Paya experienced an intermittent service outage. This interruption affected some users, causing delays and disruptions in payment processing. The issue was resolved by 5:17 PM ET, with all services fully restored. **Timeline of Events:** * **2:15 PM ET:** Outage began, impacting users intermittently. * **5:17 PM ET:** Full service was restored, and users were advised to contact support if they continued to experience related issues.

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