Ortto experienced a major incident on July 14, 2022 affecting Ortto application and Ortto API, lasting 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 14, 2022, 10:02 PM UTC
Our system has encountered an issue which has caused significant delays in task processing. This means that journey processing including email and SMS sends and other items in the system are delayed in processing. No data has been lost but the system will take some time to catch up and process everything in the queue. We will continue to update as this progresses and confirm when everything has caught up. The original cause of the issue has been found and we will be working to fix both this issue, and prevent issues of this nature from occurring in the future.
- resolved Jul 14, 2022, 10:33 PM UTC
The issue is now fully resolved and task processing is back to normal. We will continue working to update the system to prevent future such issues from occurring.