Ortto experienced a minor incident on August 24, 2022 affecting Ortto application, lasting 8h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Ortto application
Update timeline
- investigating Aug 24, 2022, 01:04 AM UTC
We don't know why, but Ortto is experiencing slowness. We are investigating and will update as soon as we know why. All operations, journeys and playbooks will continue to function as normal and there is nothing to worry about. Once we have an answer we will update this ticket with more details.
- monitoring Aug 24, 2022, 01:49 AM UTC
Performance is back to normal. We will continue to monitor.
- investigating Aug 24, 2022, 01:59 AM UTC
The slowness appears to continue. We will keep investigating.
- resolved Aug 24, 2022, 10:00 AM UTC
We believe this issue was due to slowness on the network, which is now resolved.