Ortto experienced a major incident on December 5, 2022 affecting Ortto application, lasting 2h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Ortto application
Update timeline
- investigating Dec 05, 2022, 09:00 PM UTC
We are investigating a network issue affecting some users access to the application. It does not impact the product beyond access to the user interface.
- investigating Dec 05, 2022, 10:42 PM UTC
We believe this issue was related to a greater issue with connectivity between ISPs and AWS. We have not seen issues for some time now so this is likely resolved, but we will continue to monitor.
- resolved Dec 05, 2022, 11:23 PM UTC
We are now considering this resolved. Thank you for your patience.