Ortto experienced a notice incident on September 19, 2023 affecting Ortto application and Ortto API, lasting 2h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Ortto applicationOrtto API
Update timeline
- investigating Sep 19, 2023, 05:33 PM UTC
We are experiencing degraded performance related to heavy load on a database. We are looking into the issue. We are in touch with our database provider and they are investigating.
- resolved Sep 19, 2023, 08:18 PM UTC
The system is back to a stable and healthy state now so we are considering this incident resolved. More work will follow to look into the root causes and prevent them in future.