Ortto incident

Temporary issue with Ortto account settings related email

Notice Resolved View vendor source →

Ortto experienced a notice incident on March 27, 2024, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Mar 27, 2024, 04:44 PM UTC
Resolved
Mar 28, 2024, 05:48 PM UTC
Duration
1d 1h
Detected by Pingoru
Mar 27, 2024, 04:44 PM UTC

Update timeline

  1. identified Mar 27, 2024, 04:44 PM UTC

    We are currently experiencing a temporary issue with Ortto-account-settings related email deliveries, such as password reset and user invite emails for Ortto users. Regular marketing and transactional email traffic from Ortto accounts is not affected. We have identified the source of the issue and are in the middle of a fix. We will update the status page once a fix is in place.

  2. monitoring Mar 27, 2024, 05:55 PM UTC

    We have implemented a fix has been implemented, and are monitoring for ongoing impact. Thank you for your patience.

  3. resolved Mar 28, 2024, 05:48 PM UTC

    After monitoring overnight, we are now considering this resolved. Thanks for your patience.