ORO Labs Outage History

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ORO Labs had 10 outages in the last 2 years totaling 30h 1m of downtime, averaging 0.4 incidents per month.

There were 10 ORO Labs outages since February 14, 2025 totaling 30h 1m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.orolabs.ai

Notice May 29, 2026

Azure OpenAI SubProcessor Impacted

Detected by Pingoru
May 29, 2026, 04:17 PM UTC
Resolved
May 29, 2026, 07:42 PM UTC
Duration
3h 25m
Affected: OpenAI - EU
Timeline · 5 updates
  1. monitoring May 29, 2026, 04:17 PM UTC

    Azure EU OpenAI Service Outage

  2. monitoring May 29, 2026, 04:17 PM UTC

    We are continuing to monitor for any further issues.

  3. monitoring May 29, 2026, 06:58 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring May 29, 2026, 06:58 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved May 29, 2026, 07:42 PM UTC

    Issue Resolved, Monitoring for any outlier issue.

Read the full incident report →

Minor May 8, 2026

Workato America Service Impacted

Detected by Pingoru
May 08, 2026, 05:38 PM UTC
Resolved
May 08, 2026, 09:19 PM UTC
Duration
3h 40m
Affected: Workato - US
Timeline · 2 updates
  1. monitoring May 08, 2026, 05:38 PM UTC

    From Workato: https://status.workato.com/ "Monitoring - Starting May 8, 2026 at 1:59 AM UTC, customers may have encountered 500 errors when calling API Platform endpoints, recipe job failures, and Workbot for Slack/Teams being unresponsive. This is related to an ongoing incident with our underlying cloud infrastructure provider, AWS. We are actively monitoring the situation and will provide further updates shortly. "

  2. resolved May 08, 2026, 09:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 27, 2026

Azure OpenAI Services Impacted

Detected by Pingoru
Apr 27, 2026, 11:42 PM UTC
Resolved
Apr 27, 2026, 11:42 PM UTC
Duration
–
Affected: OpenAI - USOpenAI - EU
Timeline · 1 update
  1. resolved Apr 27, 2026, 11:42 PM UTC

    Affected services: Document extraction pipeline (contract/invoice/quote processing) Root cause: Azure OpenAI East US 2 regional incident — chat completion endpoints returning HTTP 500 / 504 Gateway Timeouts Affected Azure deployments on oro-llm-dev (gpt-4o, 4.1, 5.2, etc) Window: Started ~21:00 UTC (2 PM PT) on Apr 27, 2026; spikes visible on Azure metrics Incident also reported by other people - https://learn.microsoft.com/en-us/answers/questions/5873201/issues-using-the-chat-completion-api-east-us-2-dep Worked with Azure support for the resolution effort.

Read the full incident report →

Minor December 3, 2025

Workato - US - PROD dependency incident

Detected by Pingoru
Dec 03, 2025, 08:01 PM UTC
Resolved
Dec 03, 2025, 08:11 PM UTC
Duration
10m
Affected: Workato - US
Timeline · 2 updates
  1. investigating Dec 03, 2025, 08:01 PM UTC

    We are observing degraded performance from the Workato - US service. Affected services: Workspace UI, Workato Orchestrate. This third-party dependency may impact PROD workflows. We are monitoring the provider's status updates.

  2. resolved Dec 03, 2025, 08:11 PM UTC

    Workato - US dependency for PROD is operating normally again.

Read the full incident report →

Minor December 2, 2025

Workato - EU - PRODEU dependency incident

Detected by Pingoru
Dec 02, 2025, 06:21 PM UTC
Resolved
Dec 03, 2025, 01:11 AM UTC
Duration
6h 49m
Affected: Workato - EU
Timeline · 2 updates
  1. investigating Dec 02, 2025, 06:21 PM UTC

    We are observing degraded performance from the Workato SharePoint connector feature - EU service. This third-party dependency may impact PRODEU workflows. We are monitoring the provider's status updates.

  2. resolved Dec 03, 2025, 01:11 AM UTC

    Workato - EU dependency for PRODEU is operating normally again.

Read the full incident report →

Minor October 20, 2025

Partial Service Impact - AWS Infrastructure on ORO Service

Detected by Pingoru
Oct 20, 2025, 02:01 PM UTC
Resolved
Oct 20, 2025, 10:46 PM UTC
Duration
8h 44m
Affected: Workato - US
Timeline · 5 updates
  1. monitoring Oct 20, 2025, 02:01 PM UTC

    There has been global outage related to N. Virginia region AWS services being impacted - we are monitoring this internally.

  2. monitoring Oct 20, 2025, 02:02 PM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Oct 20, 2025, 04:14 PM UTC

    Workato Services affected.

  4. monitoring Oct 20, 2025, 04:14 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 20, 2025, 10:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 5, 2025

Email Service in EU Impacted

Detected by Pingoru
May 05, 2025, 12:28 PM UTC
Resolved
May 05, 2025, 02:32 PM UTC
Duration
2h 4m
Affected: App - EUAdmin - EUIntegration - EUPerformance - EUPlatform - EU
Timeline · 2 updates
  1. investigating May 05, 2025, 12:28 PM UTC

    Unable to send emails. We are looking into this, thank you for your patience.

  2. resolved May 05, 2025, 02:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 14, 2025

EU services impacted

Detected by Pingoru
Feb 14, 2025, 12:37 AM UTC
Resolved
Feb 14, 2025, 05:27 AM UTC
Duration
4h 50m
Affected: App - EUAdmin - EUIntegration - EUPerformance - EUPlatform - EU
Timeline · 4 updates
  1. investigating Feb 14, 2025, 12:37 AM UTC

    Currently looking into the issue.

  2. investigating Feb 14, 2025, 12:39 AM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 14, 2025, 12:44 AM UTC

    We are continuing to investigate this issue.

  4. resolved Feb 14, 2025, 05:27 AM UTC

    This incident has been resolved.

Read the full incident report →