Orderful Outage History

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Orderful had 9 outages in the last 2 years totaling 10h 21m of downtime — averaging 0.4 incidents per month.

There were 9 Orderful outages since August 19, 2024 totaling 10h 21m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.orderful.com

Minor March 13, 2026

Transaction Processing Degradation

Detected by Pingoru
Mar 13, 2026, 07:29 PM UTC
Resolved
Mar 13, 2026, 08:29 PM UTC
Duration
59m
Affected: Transactions Processing
Timeline · 3 updates
  1. investigating Mar 13, 2026, 07:29 PM UTC

    We're currently aware of an issue causing a small percentage of transactions to not be processed successfully. We're investigating the root cause and working to resolve affected transactions.

  2. monitoring Mar 13, 2026, 07:44 PM UTC

    A fix is in place and the transaction processing issue appears to be resolved. We're continuing to monitor.

  3. resolved Mar 13, 2026, 08:29 PM UTC

    All unprocessed transactions have been reprocessed. The issue is resolved and a long-term mitigation is underway.

Read the full incident report →

Minor February 6, 2026

Transaction Delivery Degredation

Detected by Pingoru
Feb 06, 2026, 07:40 PM UTC
Resolved
Feb 06, 2026, 09:04 PM UTC
Duration
1h 24m
Affected: Trading Partner Delivery Services
Timeline · 2 updates
  1. identified Feb 06, 2026, 07:40 PM UTC

    There is a degradation on one shard of delivery queues. Cause is slow servers, implementing fix to isolate them.

  2. resolved Feb 06, 2026, 09:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 25, 2025

Transaction Processing, UI Access, and API Instability

Detected by Pingoru
Nov 25, 2025, 05:23 PM UTC
Resolved
Nov 25, 2025, 07:17 PM UTC
Duration
1h 54m
Affected: UIAS2Transactions ProcessingSFTP/FTPAPI
Timeline · 5 updates
  1. investigating Nov 25, 2025, 05:23 PM UTC

    We’re Investigating Issues Affecting UI, API, and Transaction Processing

  2. investigating Nov 25, 2025, 05:40 PM UTC

    Update – Still Investigating

  3. identified Nov 25, 2025, 05:53 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Nov 25, 2025, 06:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 25, 2025, 07:17 PM UTC

    The issue has been resolved. We are still in the process of recovery, which should be completed within the hour.

Read the full incident report →

Critical April 12, 2025

Transaction Processing Unavailable

Detected by Pingoru
Apr 12, 2025, 09:00 AM UTC
Resolved
Apr 12, 2025, 10:17 AM UTC
Duration
1h 17m
Affected: API
Timeline · 3 updates
  1. identified Apr 12, 2025, 09:00 AM UTC

    We have been alerted to a current processing issue. The cause is related, we're investigating solutions. ETA to follow

  2. monitoring Apr 12, 2025, 09:15 AM UTC

    A fix has been implemented and appears to have resumed all processing. We are investigating and will confirm full operation. Meanwhile any unprocessed transactions are being re-processed

  3. resolved Apr 12, 2025, 10:17 AM UTC

    All unprocessed transactions completed. An hour of monitoring showed normal operating metrics. Numerous spot checks and tests show healthy processing. This incident is being closed as resolved. Full RCA to be available on-demand within a couple day.

Read the full incident report →

Notice March 14, 2025

FTP Ingestion Delays

Detected by Pingoru
Mar 14, 2025, 03:56 PM UTC
Resolved
Mar 14, 2025, 07:08 PM UTC
Duration
3h 11m
Affected: API
Timeline · 3 updates
  1. monitoring Mar 14, 2025, 03:56 PM UTC

    We detected a degradation in ingesting files inbound to the Orderful platform via FTP. The issue was resolved immediately and backlogged files are currently processing. It appears the monitors never triggered an incident alert, we are investigating why this is and reconstructing a timeline. More details to come.

  2. monitoring Mar 14, 2025, 07:06 PM UTC

    Backlogged transactions are limited by the throughput of three external FTP servers. We are continuing to communication channels are operating at normal latency. We are continuing to monitor

  3. resolved Mar 14, 2025, 07:08 PM UTC

    All transactions on all FTP servers have been processed

Read the full incident report →

Notice March 14, 2025

Incoming FTP ingestion delays

Detected by Pingoru
Mar 14, 2025, 03:24 PM UTC
Resolved
Mar 14, 2025, 02:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 14, 2025, 03:24 PM UTC

    We detected a degradation in ingesting files inbound to the Orderful platform via FTP. The issue was resolved immediately and all files caught up within 15 minutes. It appears the monitors never triggered an incident alert, we are investigating why this is and reconstructing a timeline

Read the full incident report →

Minor October 9, 2024

Orderful UI Unable to log in

Detected by Pingoru
Oct 09, 2024, 07:43 PM UTC
Resolved
Oct 09, 2024, 09:01 PM UTC
Duration
1h 18m
Affected: Trading Partner Delivery ServicesUITransaction ValidationAPIRules Engine
Timeline · 4 updates
  1. investigating Oct 09, 2024, 07:43 PM UTC

    We have identified an issue with logging into the Orderful UI. We are currently investigating this problem.

  2. monitoring Oct 09, 2024, 07:51 PM UTC

    The issue has been resolved.

  3. monitoring Oct 09, 2024, 07:59 PM UTC

    Our third-party vendor, Auth0, experienced a temporary issue. We are monitoring the situation closely.

  4. resolved Oct 09, 2024, 09:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 12, 2024

Acknowledgement (997) processing is delayed

Detected by Pingoru
Sep 12, 2024, 05:51 PM UTC
Resolved
Sep 12, 2024, 06:06 PM UTC
Duration
15m
Affected: API
Timeline · 2 updates
  1. monitoring Sep 12, 2024, 05:51 PM UTC

    We experienced an issue with delivering functional acknowledgements and temporarily paused processing out of an abundance of caution. It's been resumed and we have scaled up infrastructure to catch up. Acknowledgements will be processed in order and max delay should be on the order of 40-60 minutes. All other transaction processing such as validation and delivery is unaffected.

  2. resolved Sep 12, 2024, 06:06 PM UTC

    All acknowledgements have been processed and new ones are being done in real time.

Read the full incident report →