Orb incident

Errors on invoice and customer portal usage graphs

Notice Resolved View vendor source →

Orb experienced a notice incident on April 7, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 07, 2025, 06:32 PM UTC
Resolved
Apr 07, 2025, 07:00 AM UTC
Duration
—
Detected by Pingoru
Apr 07, 2025, 06:32 PM UTC

Update timeline

  1. resolved Apr 07, 2025, 06:32 PM UTC

    From 04/07/25 07:14 to 04/07/25 15:28 UTC, customers attempting to load usage graph data for upcoming invoices in their customer portal or on the invoice portal would have encountered an error that prevented the graph from rendering. This did not impact internal views of the invoice, calculations of invoice or usage amounts, invoice issuance, or usage ingestion. The cause of this issue was a recently modified front-end component that did not properly account for data routing behavior in external portal views. The issue was resolved at 15:28am UTC.