Oracle Aconex experienced a critical incident on October 9, 2025 affecting Insights - Reports, lasting 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 09, 2025, 10:20 PM UTC
We have identified an issue that may result in loss of service with Insight Reports Service. We are actively engaged and focused on resolving the issue as quickly as possible. We will provide regular updates and remain committed to your success.
- monitoring Oct 09, 2025, 10:42 PM UTC
Our teams have identified the cause, and remediation efforts have been completed. We will continue to monitor until we are satisfied the incident has been resolved.
- resolved Oct 09, 2025, 11:07 PM UTC
The cloud service is now fully restored and operational. If you observe any issues with your hosted cloud service, please submit a Service Request. We remain committed to your success and appreciate your support.