Oracle Aconex incident

Multiple Instances - Unplanned Service Outage

Critical Resolved View vendor source →

Oracle Aconex experienced a critical incident on October 30, 2025 affecting Lobby - Navigation and Lobby - Navigation and 1 more component, lasting 1h 16m. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2025, 08:28 AM UTC
Resolved
Oct 30, 2025, 09:44 AM UTC
Duration
1h 16m
Detected by Pingoru
Oct 30, 2025, 08:28 AM UTC

Affected components

Lobby - NavigationLobby - NavigationLobby - NavigationLobby - NavigationLobby - Project detailsLobby - Project detailsLobby - Project detailsLobby - Project details

Update timeline

  1. investigating Oct 30, 2025, 08:28 AM UTC

    We are currently investigating this issue.

  2. investigating Oct 30, 2025, 08:29 AM UTC

    We have identified an issue that may result in your service being temporarily unavailable. We are actively engaged and focused on resolving the issue as quickly as possible. We will provide regular updates and remain committed to your success.

  3. identified Oct 30, 2025, 09:10 AM UTC

    Oracle teams identified the cause, and are currently working on remediation efforts. Thank you for your continued patience.

  4. identified Oct 30, 2025, 09:16 AM UTC

    We are continuing to work on this issue. We apologize for any inconvenience caused and thank you for your continued patience.

  5. monitoring Oct 30, 2025, 09:20 AM UTC

    Our teams have identified the cause, and remediation efforts have been completed for all Instances except for KSA1. We will continue to monitor these until we are satisfied the incident has been resolved.

  6. monitoring Oct 30, 2025, 09:25 AM UTC

    Our teams have identified the cause, and remediation efforts have been completed for KSA1 as well. We will continue to monitor until we are satisfied the incident has been resolved.

  7. resolved Oct 30, 2025, 09:44 AM UTC

    The cloud service is now fully restored and operational. If you observe any issues with your hosted cloud service, please submit a Service Request. We remain committed to your success and appreciate your support.