Oracle Aconex incident

Lobby - Multiple instances- Unplanned Service Outage

Critical Resolved View vendor source →

Oracle Aconex experienced a critical incident on November 12, 2025 affecting Lobby - Navigation and Lobby - Navigation and 1 more component, lasting 4h 34m. The incident has been resolved; the full update timeline is below.

Started
Nov 12, 2025, 08:55 PM UTC
Resolved
Nov 13, 2025, 01:29 AM UTC
Duration
4h 34m
Detected by Pingoru
Nov 12, 2025, 08:55 PM UTC

Affected components

Lobby - NavigationLobby - NavigationLobby - Project detailsLobby - Project detailsLobbyLobbyLobbyLobbyLobby

Update timeline

  1. investigating Nov 12, 2025, 08:55 PM UTC

    We have identified an issue that may result in slower service speeds. We are actively engaged and focused on resolving the issue as quickly as possible. We will provide regular updates and remain committed to your success.

  2. investigating Nov 12, 2025, 09:32 PM UTC

    We have identified an issue that may result in slower service speeds. We are actively engaged and focused on resolving the issue as quickly as possible. We will provide regular updates and remain committed to your success.

  3. investigating Nov 12, 2025, 09:34 PM UTC

    We have identified an issue that may result in your service being temporarily unavailable. We are actively engaged and focused on resolving the issue as quickly as possible. We will provide regular updates and remain committed to your success.

  4. investigating Nov 12, 2025, 10:14 PM UTC

    We have identified an issue that may result in your service being temporarily unavailable. We are actively engaged and focused on resolving the issue as quickly as possible. We will provide regular updates and remain committed to your success.

  5. investigating Nov 12, 2025, 11:07 PM UTC

    We are continuing to investigate this issue. We apologize for any inconvenience caused and thank you for your continued patience.

  6. investigating Nov 13, 2025, 12:19 AM UTC

    We are continuing to investigate this issue. We apologize for any inconvenience caused and thank you for your continued patience.

  7. monitoring Nov 13, 2025, 01:13 AM UTC

    Our teams have identified the cause, and remediation efforts have been completed. We will continue to monitor until we are satisfied the incident has been resolved.

  8. resolved Nov 13, 2025, 01:29 AM UTC

    The cloud service is now fully restored and operational. If you observe any issues with your hosted cloud service, please submit a Service Request. We remain committed to your success and appreciate your support.