Oracle Aconex incident

US1 - Service issue impacting Document Uploads

Oracle Aconex experienced a major incident on December 2, 2025 affecting Documents, lasting 13m. The incident has been resolved; the full update timeline is below.

Started: Dec 02, 2025, 04:19 PM UTC
Resolved: Dec 02, 2025, 04:32 PM UTC
Duration: 13m
Detected by Pingoru: Dec 02, 2025, 04:19 PM UTC

Affected components

Documents

Update timeline

investigating Dec 02, 2025, 04:19 PM UTC

We have identified an issue that may result in intermittent service interruption. We are actively engaged and focused on resolving the issue as quickly as possible. We will provide regular updates and remain committed to your success.
resolved Dec 02, 2025, 04:32 PM UTC

The cloud service is now fully restored and operational. If you observe any issues with your hosted cloud service, please submit a Service Request. We remain committed to your success and appreciate your support.