Oracle Aconex experienced a minor incident on December 20, 2025 affecting Viewer, lasting 1h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 20, 2025, 01:31 AM UTC
We have identified an issue that may result in delays with viewer service. We are actively engaged and focused on resolving the issue as quickly as possible. We will provide regular updates and remain committed to your success.
- identified Dec 20, 2025, 02:01 AM UTC
Oracle teams identified the cause, and are currently working on remediation efforts. Thank you for your continued patience.
- monitoring Dec 20, 2025, 02:11 AM UTC
Our teams have identified the cause, and remediation efforts have been completed. We will continue to monitor until we are satisfied the incident has been resolved.
- resolved Dec 20, 2025, 02:33 AM UTC
The cloud service is now fully restored and operational. If you observe any issues with your hosted cloud service, please submit a Service Request. We remain committed to your success and appreciate your support.