Oracle Aconex incident

AU1 - Loss of Insights - Dashboard & Analytics Service

Critical Resolved View vendor source →

Oracle Aconex experienced a critical incident on December 22, 2025 affecting Insights - Dashboard & Analytics, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Dec 22, 2025, 01:11 AM UTC
Resolved
Dec 22, 2025, 02:18 AM UTC
Duration
1h 7m
Detected by Pingoru
Dec 22, 2025, 01:11 AM UTC

Affected components

Insights - Dashboard & Analytics

Update timeline

  1. investigating Dec 22, 2025, 01:11 AM UTC

    We have identified an issue that may result in loss of your service. We are actively engaged and focused on resolving the issue as quickly as possible. We will provide regular updates and remain committed to your success. The next update will be in 60 minutes. The Dashboard & Analytics service is related to the creation of dashboards for visualizing mail-based process data.

  2. monitoring Dec 22, 2025, 02:10 AM UTC

    Our teams have identified the cause, and remediation efforts have been completed. We will continue to monitor until we are satisfied the incident has been resolved. The next update will be in 30 minutes. The Dashboard & Analytics service is related to the creation of dashboards for visualizing mail-based process data.

  3. resolved Dec 22, 2025, 02:18 AM UTC

    The cloud service is now fully restored and operational. If you observe any issues with your hosted cloud service, please submit a Service Request. We remain committed to your success and appreciate your support.