Multiple Instances - Loss of Insights - Dashboard & Analytics Service and Organization reports

Update timeline

1. investigating Jan 02, 2026, 05:05 AM UTC

   We have identified an issue that may result in loss of your service. We are actively engaged and focused on resolving the issue as quickly as possible. We will provide regular updates and remain committed to your success. The next update will be in 60 minutes. The Dashboard & Analytics service is related to the creation of dashboards for visualizing mail-based process data & The Reports service is related to the creation of reports to gather insights and performance metrics.

2. investigating Jan 02, 2026, 06:22 AM UTC

   We have identified an issue that may result in loss of your service. We are actively engaged and focused on resolving the issue as quickly as possible. We will provide regular updates and remain committed to your success. The next update will be in 60 minutes. The Dashboard & Analytics service is related to the creation of dashboards for visualizing mail-based process data & The Reports service is related to the creation of reports to gather insights and performance metrics.

3. investigating Jan 02, 2026, 07:16 AM UTC

   We have identified an issue that may result in loss of your service. We are actively engaged and focused on resolving the issue as quickly as possible. We will provide regular updates and remain committed to your success. The next update will be in 60 minutes. The Dashboard & Analytics service is related to the creation of dashboards for visualizing mail-based process data & The Reports service is related to the creation of reports to gather insights and performance metrics.

4. investigating Jan 02, 2026, 08:28 AM UTC

   We have identified an issue that may result in loss of your service. We are actively engaged and focused on resolving the issue as quickly as possible. We will provide regular updates and remain committed to your success. The next update will be in 60 minutes. The Dashboard & Analytics service is related to the creation of dashboards for visualizing mail-based process data & The Reports service is related to the creation of reports to gather insights and performance metrics.

5. investigating Jan 02, 2026, 09:36 AM UTC

   We have identified an issue that may result in loss of your service. We are actively engaged and focused on resolving the issue as quickly as possible. We will provide regular updates and remain committed to your success. The next update will be in 60 minutes. The Dashboard & Analytics service is related to the creation of dashboards for visualizing mail-based process data & The Reports service is related to the creation of reports to gather insights and performance metrics.

6. identified Jan 02, 2026, 10:44 AM UTC

   Oracle teams identified the cause, and are currently working on remediation efforts. Thank you for your continued patience. The next update will be in 60 minutes. The Dashboard & Analytics service is related to the creation of dashboards for visualizing mail-based process data.

7. monitoring Jan 02, 2026, 10:57 AM UTC

   Our teams have identified the cause, and remediation efforts have been completed. We will continue to monitor until we are satisfied the incident has been resolved. The next update will be in 30 minutes. The Dashboard & Analytics service is related to the creation of dashboards for visualizing mail-based process data.

8. resolved Jan 02, 2026, 11:48 AM UTC

   The cloud service is now fully restored and operational. If you observe any issues with your hosted cloud service, please submit a Service Request. We remain committed to your success and appreciate your support.