KSA1 - Loss of Search Service

Update timeline

1. investigating Feb 13, 2026, 11:26 PM UTC

   We have identified an issue that may result in loss of your service. We are actively engaged and focused on resolving the issue as quickly as possible. We will provide regular updates and remain committed to your success. The next update will be in 60 minutes. The Search service enables the indexing and retrieval of documents, items, and metadata across a project.

2. monitoring Feb 14, 2026, 12:36 AM UTC

   Our teams have identified the cause, and remediation efforts have been completed. We will continue to monitor until we are satisfied the incident has been resolved. The next update will be in 30 minutes. The Search service enables the indexing and retrieval of documents, items, and metadata across a project.

3. resolved Feb 14, 2026, 12:48 AM UTC

   The cloud service is now fully restored and operational. If you observe any issues with your hosted cloud service, please submit a Service Request. We remain committed to your success and appreciate your support.