Oracle Aconex experienced a major incident on March 5, 2026 affecting Mail, lasting 1h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 05, 2026, 01:13 AM UTC
We have identified an issue that may result in intermittent service interruption. We are actively engaged and focused on resolving the issue as quickly as possible. We will provide regular updates and remain committed to your success. The next update will be in 60 minutes. The Mail service is used for project-related communication and correspondence.
- investigating Mar 05, 2026, 02:09 AM UTC
Our engineers are continuing to work toward resolving the issue that may be impacting your user experience. We are committed to resolving this issue as quickly as possible. The next update will be in 60 minutes. The Mail service is used for project-related communication and correspondence.
- monitoring Mar 05, 2026, 02:29 AM UTC
Our teams have identified the cause, and remediation efforts have been completed. We will continue to monitor until we are satisfied the incident has been resolved. The next update will be in 30 minutes. The Mail service is used for project-related communication and correspondence.
- resolved Mar 05, 2026, 02:58 AM UTC
The cloud service is now fully restored and operational. If you observe any issues with your hosted cloud service, please submit a Service Request. We remain committed to your success and appreciate your support.