Oracle Aconex incident
AU2 - Loss of Insights - Reports and Dashboard & Analytics Service
Oracle Aconex experienced a critical incident on April 14, 2026 affecting Insights - Dashboard & Analytics and Insights - Reports, lasting 1h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 14, 2026, 08:43 AM UTC
We have identified an issue that may result in loss of your service. We are actively engaged and focused on resolving the issue as quickly as possible. We will provide regular updates and remain committed to your success. The next update will be in 60 minutes. The Reports Module helps users gain insights on various data across the module in a Project context. Dashboards provide visual snapshots for each project, allowing users to drill into actionable items and gain accurate insights into Mail processes.
- identified Apr 14, 2026, 08:47 AM UTC
Oracle teams identified the cause, and are currently working on remediation efforts. Thank you for your continued patience. The next update will be in 60 minutes. The Reports Module helps users gain insights on various data across the module in a Project context. Dashboards provide visual snapshots for each project, allowing users to drill into actionable items and gain accurate insights into Mail processes.
- resolved Apr 14, 2026, 09:48 AM UTC
The cloud service is now fully restored and operational. If you observe any issues with your hosted cloud service, please submit a Service Request. We remain committed to your success and appreciate your support.