Oracle Aconex incident

ASIA2 - Loss of Document Processes Service

Critical Resolved View vendor source →

Oracle Aconex experienced a critical incident on April 15, 2026 affecting Document Processes, lasting 2h 17m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2026, 03:44 AM UTC
Resolved
Apr 15, 2026, 06:02 AM UTC
Duration
2h 17m
Detected by Pingoru
Apr 15, 2026, 03:44 AM UTC

Affected components

Document Processes

Update timeline

  1. identified Apr 15, 2026, 03:44 AM UTC

    Oracle teams identified the cause, and are currently working on remediation efforts. Thank you for your continued patience.

  2. monitoring Apr 15, 2026, 05:40 AM UTC

    Our teams have identified the cause, and remediation efforts have been completed. We will continue to monitor until we are satisfied the incident has been resolved. The next update will be in 30 minutes.

  3. resolved Apr 15, 2026, 06:02 AM UTC

    The cloud service is now fully restored and operational. If you observe any issues with your hosted cloud service, please submit a Service Request. We remain committed to your success and appreciate your support.