Optus SMS incident

Issue with processing Email2SMS messages

Notice Resolved View vendor source →

Optus SMS experienced a notice incident on September 15, 2021, lasting 12h 5m. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2021, 03:30 PM UTC
Resolved
Sep 16, 2021, 03:35 AM UTC
Duration
12h 5m
Detected by Pingoru
Sep 15, 2021, 03:30 PM UTC

Update timeline

  1. resolved Sep 16, 2021, 04:35 AM UTC

    We identified an issue with our Email2SMS services, where some Email2SMS messages stopped processing after 10:35 AEST A fix was applied at at 13:34 AEST which resolved the issue and Email2SMS messages started delivering successfully since after 13:35 AEST For any queries please raise your request to [email protected]