Optum incident
Resolved Notice : RXRCM - MEDRX AZURE - Medicare users are unable to create and manage claim processing
Optum experienced a major incident on June 26, 2026 affecting MedRx, lasting 1h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 26, 2026, 01:38 PM UTC
Optum Insight is currently experiencing claim timeouts with Medicare B claims for DME and vaccine billing. We are currently working to resolve this issue and will provide an update as quickly as possible. # INC50757672
- investigating Jun 26, 2026, 02:45 PM UTC
Optum Insight is currently experiencing claim timeouts impacting Medicare B claims for DME and vaccine billing. The issue is still ongoing, and our teams are actively working to resolve it. We will provide the next update as soon as more information becomes available. # INC50757672
- resolved Jun 26, 2026, 03:32 PM UTC
The issue regarding claim timeouts impacting Medicare B claims for DME and vaccine billing for Optum Insight is now resolved. # INC50757672