Optum incident
Resolved Notice: RXNS PHARMACY CONNECT -Connections to AL and CT Medicaid were down
Optum experienced a critical incident on May 7, 2026 affecting Pharmacy Network Solutions, lasting 4h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 07, 2026, 07:26 PM UTC
NCPDP pharmacy benefit claims destined to AL and CT Medicaid VPN connections for patient's with AL and CT Medicaid coverage are not making it to either payer. 100% of the traffic destined to these payers is currently down. Optum Insight is actively working on this issue. INC # INC49898339
- identified May 07, 2026, 08:31 PM UTC
Our technical teams are continuing to work to resolve this issue, and we will provide updates as more becomes available. INC # INC49898339
- identified May 07, 2026, 09:54 PM UTC
Customer network team and Optum technical teams are continuing to work to resolve this issue, and we will provide updates as more becomes available.
- resolved May 07, 2026, 11:58 PM UTC
Optum Insight worked with Gainwell to resolve connectivity to AL and CT Medicaid. The connection was restored at 6:27pm CST.