Optum incident

Update Notice: RXNS PHARMACY CONNECT -Connections to AL and CT Medicaid down

Critical Ongoing View vendor source →

Optum is currently experiencing a critical incident affecting Pharmacy Network Solutions, which began 1h ago. The vendor's full update timeline is below.

Started
May 07, 2026, 07:26 PM UTC
Resolved
Ongoing
Duration
● 1h 16m
Detected by Pingoru
May 07, 2026, 07:26 PM UTC

Affected components

Pharmacy Network Solutions

Update timeline

  1. investigating May 07, 2026, 07:26 PM UTC

    NCPDP pharmacy benefit claims destined to AL and CT Medicaid VPN connections for patient's with AL and CT Medicaid coverage are not making it to either payer. 100% of the traffic destined to these payers is currently down. Optum Insight is actively working on this issue. INC # INC49898339

  2. identified May 07, 2026, 08:31 PM UTC

    Our technical teams are continuing to work to resolve this issue, and we will provide updates as more becomes available. INC # INC49898339