Optum incident

Resolved Notice - RXN ENTERPRISE PHARMACY SYSTEM (CHC) - Certificate Expired Exception

Major Resolved View vendor source →

Optum experienced a major incident on May 4, 2026 affecting Pharmacy Software Solutions, lasting 1h 53m. The incident has been resolved; the full update timeline is below.

Started
May 04, 2026, 04:27 PM UTC
Resolved
May 04, 2026, 06:20 PM UTC
Duration
1h 53m
Detected by Pingoru
May 04, 2026, 04:27 PM UTC

Affected components

Pharmacy Software Solutions

Update timeline

  1. investigating May 04, 2026, 04:27 PM UTC

    We are aware of an issue with a certificate expiration causing major impact to your business. Our teams are currently engaged and will provide an update as it becomes available. #INC49821636

  2. investigating May 04, 2026, 05:15 PM UTC

    A workaround has been found for the issue, and is being communicated via your support team. #INC49821636

  3. monitoring May 04, 2026, 05:21 PM UTC

    The workaround has proved successful when applied. We are continuing to monitor until completion. #INC49821636

  4. resolved May 04, 2026, 06:20 PM UTC

    The workaround given has resolved the issue where it has been applied. The rollout to stores is continuing and expected to be complete within the next hour. #INC49821636