Optimove incident

Optimail visual editor template - Impacting saving, duplicating, or moving templates

Minor Resolved View vendor source →

Optimove experienced a minor incident on June 13, 2025 affecting Core App and Core App, lasting 57m. The incident has been resolved; the full update timeline is below.

Started
Jun 13, 2025, 07:24 AM UTC
Resolved
Jun 13, 2025, 08:21 AM UTC
Duration
57m
Detected by Pingoru
Jun 13, 2025, 07:24 AM UTC

Affected components

Core AppCore App

Update timeline

  1. investigating Jun 13, 2025, 07:24 AM UTC

    We received reports of increased issues with some Optimal templates with the visual editor, and will continue investigating the issue. This does not impact existing campaign execution and only limits template edits and creation via the visual editor.

  2. monitoring Jun 13, 2025, 08:00 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 13, 2025, 08:21 AM UTC

    This incident has been resolved.