Optimove incident
Investigating Performance Degradation: Login Authentication
Optimove experienced a minor incident on April 22, 2026 affecting Auth0 User Authentication and Auth0 User Authentication, lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 22, 2026, 06:56 PM UTC
We are currently investigating reports of slow response times and intermittent errors when logging into the platform, and our engineering team is actively working to restore full service as quickly as possible.
- identified Apr 22, 2026, 07:01 PM UTC
Our authentication service is currently experiencing performance degradation that may result in slow response times or errors when accessing the site, and we are closely monitoring their progress toward a resolution.
- monitoring Apr 22, 2026, 07:10 PM UTC
The issues affecting our login service have been resolved, and we are now closely monitoring performance to ensure continued stability for all users.
- resolved Apr 22, 2026, 07:34 PM UTC
This incident has been resolved