Optimove incident

Delayed tracking of web and app activity, along with some experience issues related to the batch update process.

Minor Resolved View vendor source →

Optimove experienced a minor incident on March 4, 2025 affecting Batch Data Process and Batch Data Process and 1 more component, lasting 4h 18m. The incident has been resolved; the full update timeline is below.

Started
Mar 04, 2025, 06:16 PM UTC
Resolved
Mar 04, 2025, 10:34 PM UTC
Duration
4h 18m
Detected by Pingoru
Mar 04, 2025, 06:16 PM UTC

Affected components

Batch Data ProcessBatch Data ProcessTrack & TriggerTrack & Trigger

Update timeline

  1. investigating Mar 04, 2025, 06:16 PM UTC

    We are investigating elevated issues with our web and app tracking activity, as well as some batch update processes. Please note that some tenants will experience delays in scheduled campaign execution due to the batch process.

  2. monitoring Mar 04, 2025, 06:27 PM UTC

    We have identified the issue, implemented a fix, and are continuing to monitor the situation.

  3. resolved Mar 04, 2025, 10:34 PM UTC

    This incident has been resolved.