Optimove incident

EU - API and Batch Update Process - Delay in Campaign execution and 'POST' endpoints 503 errors

Minor Resolved View vendor source →

Optimove experienced a minor incident on March 5, 2025 affecting API and Batch Data Process, lasting 7h 45m. The incident has been resolved; the full update timeline is below.

Started
Mar 05, 2025, 10:47 AM UTC
Resolved
Mar 05, 2025, 06:32 PM UTC
Duration
7h 45m
Detected by Pingoru
Mar 05, 2025, 10:47 AM UTC

Affected components

APIBatch Data Process

Update timeline

  1. monitoring Mar 05, 2025, 10:47 AM UTC

    We identified and implemented a fix for elevated errors in our batch update process and API services. A fix has been implemented, and we are seeing the error rate drop as expected. We are still monitoring Batch process progress and API error rates. Possible impact: 1. Some tenants will experience delays in scheduled campaign execution as part of the batch process. 2. Some API endpoints returned 503 errors for "POST" calls

  2. resolved Mar 05, 2025, 06:32 PM UTC

    This incident has been resolved.