Optimove incident

High error rate for our Optimail visual editor template issues which includes saving, duplicating, or moving templates.

Minor Resolved View vendor source →

Optimove experienced a minor incident on March 10, 2025 affecting Optimail, lasting 3h 10m. The incident has been resolved; the full update timeline is below.

Started
Mar 10, 2025, 03:48 PM UTC
Resolved
Mar 10, 2025, 06:59 PM UTC
Duration
3h 10m
Detected by Pingoru
Mar 10, 2025, 03:48 PM UTC

Affected components

Optimail

Update timeline

  1. investigating Mar 10, 2025, 03:48 PM UTC

    We received reports of increased issues with some Optimal templates with the visual editor and will continue investigating the issue.

  2. identified Mar 10, 2025, 04:34 PM UTC

    We have identified the root cause of the issue and are working on a fix. We apologize for any inconvenience this may have caused and will continue to update you on our status.

  3. monitoring Mar 10, 2025, 04:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 10, 2025, 06:59 PM UTC

    This incident has been resolved.