Optimove incident

Optimove Site - Mission control - Future Run Anyway Campaigns in 'Running' status

Notice Resolved View vendor source →

Optimove experienced a notice incident on March 12, 2025 affecting Core App and Core App, lasting 2h 26m. The incident has been resolved; the full update timeline is below.

Started
Mar 12, 2025, 10:43 AM UTC
Resolved
Mar 12, 2025, 01:10 PM UTC
Duration
2h 26m
Detected by Pingoru
Mar 12, 2025, 10:43 AM UTC

Affected components

Core AppCore App

Update timeline

  1. investigating Mar 12, 2025, 10:43 AM UTC

    We are investigating an issue affecting the Optimove site and UI. Future Run Anyway Campaigns in 'Running' status. This incident is limited to UI and site functionality Batch process, Campaign execution, and API access is fully functional

  2. monitoring Mar 12, 2025, 10:58 AM UTC

    A fix has been implemented, and the status of "Run Anyway" Campaigns are back to the expected "Scheduled" state. We are monitoring the results

  3. resolved Mar 12, 2025, 01:10 PM UTC

    This incident has been resolved.