Optimove incident

Some instances of Run Anyway Campaigns does not run on schedule.

Minor Resolved View vendor source →

Optimove experienced a minor incident on March 10, 2025 affecting Optimail, lasting 2d 16h. The incident has been resolved; the full update timeline is below.

Started
Mar 10, 2025, 07:41 PM UTC
Resolved
Mar 13, 2025, 12:14 PM UTC
Duration
2d 16h
Detected by Pingoru
Mar 10, 2025, 07:41 PM UTC

Affected components

Optimail

Update timeline

  1. investigating Mar 10, 2025, 07:41 PM UTC

    We are investigating instances where some Run Anyway campaigns have remained scheduled and require manual intervention. We appreciate your patience and understanding as we work to resolve this matter.

  2. monitoring Mar 11, 2025, 05:10 PM UTC

    We have identified the root cause of the issue and have implemented an interim solution to minimize its impact. Our team is actively working on a permanent resolution, and we will provide further updates as progress continues. Thank you for your patience and understanding.

  3. monitoring Mar 12, 2025, 09:08 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Mar 13, 2025, 12:14 PM UTC

    This incident has been resolved.