Optimove experienced a minor incident on March 20, 2025 affecting Batch Data Process, lasting 2h. The incident has been resolved; the full update timeline is below.
Affected components
Batch Data Process
Update timeline
- identified Mar 20, 2025, 01:09 PM UTC
We are investigating elevated errors in our batch update process processing. Specifically, we are facing an issue with the ETL service. Sites that have not yet started or completed the Batch process for today might be impacted in our US region. Impact: Impacted tenants will experience delays in scheduled campaign execution as part of the batch process. Delays are up to 120 minutes.
- monitoring Mar 20, 2025, 01:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 20, 2025, 03:09 PM UTC
This incident has been resolved.