Optimove incident
Elevated errors experienced for campaign execution.
Optimove experienced a minor incident on April 2, 2025 affecting Optimail and Others (API) and 1 more component, lasting 1h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 02, 2025, 08:36 PM UTC
We are currently examining the elevated errors in campaign execution across multiple accounts and are investigating the issues being experienced.
- identified Apr 02, 2025, 08:49 PM UTC
We have identified the issue impacting a specific subset of accounts and are presently engaged in recovery efforts.
- monitoring Apr 02, 2025, 09:01 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 02, 2025, 09:34 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 02, 2025, 09:43 PM UTC
The issue has been successfully resolved. However, we were unable to execute the campaign today for certain tenants who do not have the Force Run option enabled, and the scheduled time for the campaign has now passed. Should you wish to proceed with the campaign, please do not hesitate to initiate it at your convenience.